Return & Refund Policy

Last Updated: August 29, 2026

At Anexzon, we want you to have a smooth and reliable shopping experience. We take care to ensure that your books are properly packed and delivered to you in good condition.

If you receive a book that is damaged, defective, incorrect, or otherwise qualifies under this Return & Refund Policy, you may contact us for assistance.

Please read this policy carefully before placing an order.

1. Eligibility for Returns

A return or replacement request may be accepted in situations such as:

• You received a damaged book.
• You received a defective or materially damaged product.
• You received a different book from the one you ordered.
• A product or item included in your order is missing.
• The product received is materially different from the description or order placed.
• Another issue is covered by our return policy or applicable law.

All return requests are subject to verification and approval by Anexzon.

2. Return Request Time Limit

Please contact us within [7 days] of receiving your order if you believe that the product is eligible for return or replacement.

Requests submitted after the applicable return period may not be accepted, except where required by applicable law.

We strongly recommend checking your package as soon as it is delivered.

3. Condition of the Book

For a return to be accepted, the book should generally be in the condition in which it was received.

Unless the product was damaged, defective, or incorrect when delivered, returned books should generally:

• Be unused.
• Not contain writing, highlighting, or markings.
• Not have torn, folded, or damaged pages.
• Include the original cover and packaging where applicable.
• Not have been intentionally damaged.
• Include accessories or items supplied with the product, where applicable.

Products that have been used, altered, damaged after delivery, or returned without required components may not qualify for a return.

4. Damaged Books

If your book arrives damaged, please contact us as soon as possible.

To help us investigate the issue, we may request:

• Your order number.
• Photographs of the damaged book.
• Photographs of the outer packaging.
• Photographs showing the shipping label.
• A description of the damage.
• Other information reasonably required to process your request.

Please do not discard the product or packaging until we have reviewed your request, as these may be required for verification.

After reviewing the information, Anexzon may offer an appropriate solution, such as a replacement, return, refund, or another remedy where applicable.

5. Wrong Book Received

If you receive a book that is different from the product you ordered, please contact us within the applicable return period.

After verification, we may arrange for the incorrect product to be returned and provide an appropriate resolution, which may include:

• Replacement with the correct book.
• Refund of the eligible purchase amount.
• Another appropriate remedy.

Please do not return the product without contacting our customer support team first.

6. Defective Products

If a book has a manufacturing or printing defect, please contact us with details of the issue.

Examples may include:

• Missing pages.
• Significantly misprinted pages.
• Binding defects.
• Other substantial manufacturing defects.

Minor variations in printing, paper texture, color, cover finish, or publisher packaging that do not materially affect the book may not necessarily qualify as defects.

7. Missing Items

If an item appears to be missing from your order, please contact us as soon as possible.

We may verify your order, packaging, shipping information, and other relevant details before determining the appropriate resolution.

Depending on the circumstances, we may arrange a replacement, refund, or other appropriate remedy.

8. Books With Different Editions

Books may occasionally be published in multiple editions or versions.

Before ordering, customers should carefully review the product information provided on the product page, including:

• Title
• Author
• Publisher
• Edition
• Publication year
• ISBN
• Language
• Format

A return request based solely on a customer’s preference for a different edition may not be accepted if the product supplied matches the product information and order placed.

9. Change of Mind

Returns due solely to a change of mind, personal preference, ordering the wrong book, or no longer wanting the product may be subject to our return conditions.

If we offer a change-of-mind return for a particular product, the product must generally be unused and in resalable condition.

Any applicable return shipping charges or other conditions will be communicated to the customer before the return is processed.

Certain products may not be eligible for change-of-mind returns.

10. Non-Returnable Situations

Unless required by applicable law, a return may not be accepted in situations including:

• The return request is submitted after the applicable return period.
• The book has been used or damaged after delivery.
• Pages have been written on, highlighted, folded, torn, or otherwise marked.
• The product is returned without required components.
• Damage was caused by improper handling after delivery.
• The product was altered or modified after delivery.
• The product does not meet the applicable return conditions.
• The customer ordered the wrong product and the applicable return conditions do not permit such a return.
• The product is specifically identified as non-returnable on the product page.

This list is not intended to limit any rights you may have under applicable law.

11. How to Request a Return

To request a return or replacement, please contact Anexzon customer support.

Please provide:

• Order number.
• Customer name.
• Registered email address or mobile number.
• Name of the product.
• Reason for the return.
• Photographs or videos where relevant.
• Any other information requested by our support team.

Contact Details

Email: [Your Support Email]

Phone: [Your Customer Care Number]

Customer Support Hours: [Your Support Hours]

Our team will review your request and inform you whether the product qualifies for return, replacement, or refund.

12. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

Anexzon may review the request and supporting information before approving the return.

If approved, we will provide instructions regarding the return process.

Please do not send a product to us without receiving return instructions from our customer support team.

13. Return Shipping

For eligible returns caused by an error on our part, such as receiving the wrong or damaged product, Anexzon may arrange or cover the applicable return shipping cost, subject to verification.

For other types of returns, including eligible change-of-mind returns, the customer may be responsible for return shipping costs where applicable.

The applicable shipping arrangement will be communicated when your return is approved.

14. Return Pickup

Where return pickup is available, we may arrange collection through our logistics partner.

Pickup availability may depend on:

• Delivery location.
• Courier service availability.
• Product type.
• Reason for return.
• Other operational factors.

If pickup is unavailable, we may provide alternative return instructions.

15. Inspection of Returned Products

Returned products may be inspected after they are received.

We may verify:

• Product condition.
• Order details.
• Reason for return.
• Damage or defect.
• Product identity.
• Packaging.
• Completeness of the returned item.

If the returned product does not meet the applicable return conditions, the return or refund may be rejected to the extent permitted by applicable law.

16. Replacement

Where an eligible replacement is approved, Anexzon may provide the same product subject to availability.

If the same product is unavailable, we may offer an alternative resolution, which may include a refund or another option where appropriate.

Replacement availability may depend on stock and delivery service availability.

17. Refund Eligibility

If a refund is approved, the refund amount will generally correspond to the eligible amount paid for the returned product, subject to applicable deductions or conditions disclosed under this policy and applicable law.

Depending on the circumstances, certain shipping charges, convenience charges, promotional discounts, or other amounts may be treated differently.

Any applicable refund details will be communicated when your refund is approved.

18. Refund Processing Time

Once a refund has been approved, we will initiate the refund through the applicable payment method or process.

The time required for the amount to appear in your account may depend on:

• Payment method.
• Bank or card issuer.
• Payment gateway.
• Financial institution.
• Processing timelines.

Although Anexzon will initiate eligible refunds within its applicable processing period, we cannot control the processing time of external banks or payment providers.

19. Refund to Original Payment Method

Where technically possible and appropriate, refunds will generally be made to the original payment method used for the purchase.

For example:

• Card payments may be refunded to the applicable card/payment account.
• UPI payments may be refunded through the applicable payment channel.
• Other payment methods may follow the refund process supported by the relevant payment provider.

Additional verification may be required in certain circumstances.

20. Cash on Delivery Orders

For Cash on Delivery orders, the refund process may require you to provide appropriate bank account, UPI, or other payment details where applicable.

Anexzon may request information necessary to process the refund securely.

Customers should ensure that any refund details provided to us are accurate.

21. Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be possible before the order reaches a stage where it has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

Any eligible refund will be processed according to this policy.

22. Cancellation After Dispatch

If an order has already been dispatched, cancellation may not be possible.

Depending on the circumstances and applicable policy, you may need to receive the product and then request a return if the product qualifies for return.

Refusing delivery does not automatically guarantee a refund. The order may need to be reviewed before any refund is processed.

23. Failed Delivery and Returned Shipments

If an order is returned to Anexzon because of circumstances such as:

• Incorrect address.
• Incomplete address.
• Incorrect PIN/postal code.
• Customer unavailable for delivery.
• Customer refusal.
• Failure to accept the package.
• Other delivery-related circumstances attributable to the customer.

the applicable refund or re-shipping options may depend on the circumstances.

Additional shipping or return-to-origin costs may apply where permitted and will be communicated to the customer where relevant.

24. Promotional Orders

If a product was purchased using a promotional discount, coupon, or special offer, the refund amount may be calculated based on the actual amount paid for the returned product.

Promotional benefits may not be reinstated after a return or cancellation unless specifically stated in the applicable offer terms.

25. Partial Returns

If an order contains multiple products, you may be able to return an individual eligible product rather than the entire order.

Refunds for partial returns will generally apply only to the eligible returned product and applicable charges.

The treatment of discounts or promotional offers may depend on the terms of the promotion.

26. Incorrect or Incomplete Returns

If you send a product that was not authorized for return, or if the returned package is incomplete, we may contact you regarding the issue.

The return or refund may be delayed while the matter is investigated.

27. Fraudulent or Abusive Return Requests

Anexzon reserves the right to investigate suspicious or potentially fraudulent return activity.

This may include repeated claims involving:

• False damage reports.
• Incorrect products being returned.
• Products being intentionally damaged.
• Multiple unauthorized refund requests.
• Abuse of promotional offers.
• Other suspicious activity.

Where permitted by law, we may restrict or refuse return requests that we reasonably believe involve fraud or abuse.

28. Exchange Policy

Where available, exchanges may be offered for eligible products subject to stock availability.

If an exchange is not available, an eligible refund or replacement may be offered depending on the circumstances.

An exchange is not guaranteed unless confirmed by Anexzon.

29. Product Availability and Replacement

If a replacement product is approved but becomes unavailable before the replacement can be fulfilled, Anexzon may provide an appropriate alternative resolution, such as a refund.

30. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information.
• Checking the order after delivery.
• Reporting eligible issues within the applicable time period.
• Providing requested photographs or information.
• Keeping the product and packaging safely until the return process is completed.
• Following return instructions provided by Anexzon.

31. Statutory Rights

Nothing in this Return & Refund Policy is intended to remove, restrict, or replace any rights and remedies that you may have under applicable consumer-protection or other laws.

Where applicable law provides a greater right or protection than this policy, the applicable legal requirement will prevail.

32. Changes to This Policy

Anexzon may update this Return & Refund Policy from time to time.

Changes may be made because of:

• Changes in our business practices.
• Changes in products or services.
• Changes in shipping arrangements.
• Changes in payment methods.
• Changes in applicable law.
• Other operational requirements.

The updated policy will be published on this page with a revised “Last Updated” date.

Customers are encouraged to review this page periodically.

33. Contact Us

If you have questions regarding returns, refunds, cancellations, replacements, or this policy, please contact our customer support team.

Anexzon

Email: [Your Support Email]

Phone: [Your Customer Care Number]

Address: [Your Business Address]

Customer Support Hours: [Your Support Hours]

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

34. Final Note

At Anexzon, our goal is to make your book-shopping experience simple and reliable. We understand that occasionally an order may not arrive as expected, and we are committed to reviewing eligible concerns fairly and providing an appropriate resolution.

Thank you for choosing Anexzon.

Anexzon — Read. Learn. Grow. Discover.